Returns and Warranty
Short version: if we got it wrong, we fix it. Name plates are engraved to order and cannot be restocked, so change-of-mind returns on plates are the one thing we cannot take back.
If it arrives damaged or defective, we replace it free. Contact us within thirty days of delivery with a photograph. No return shipping required on a defect; we do not need the damaged item back.
If we got your order wrong, we replace it free. That means the wrong design, color, size, finish or engraved text against what your order said. Same thirty day window, same process.
Change of mind. Every name plate is engraved to order with specific text, so it cannot be resold or restocked, and we cannot accept change-of-mind returns on plates. For every other product, change-of-mind returns follow the policy shown on its marketplace listing.
The lettering on a name plate is warranted for the life of the plate. The letters are engraved through the surface to a second layer of material underneath, so there is no ink or film that can scratch, peel or fade. If the lettering ever degrades under normal indoor desk use, that is a defect and we will replace it.
What the plate warranty does not cover: physical damage after delivery, outdoor exposure, solvents and abrasive cleaners, and normal marking of the aluminum holder.
How to claim. Email hello@middlemanagement.co with your order number and a photograph. If you ordered through Amazon, Etsy or TikTok Shop, you can also open a claim in that marketplace and we will handle it there.